Lately, I’ve heard lots of people saying they love their job, they work on weekends because they love it, they work till late in the evening because they are passionate about what they do, etc. But in the end, when it comes to providing their service/product, what the customer gets is not up to his/her expectations and requirements.
I think it is very fashionable to say you love your job, that your job is your passion, isn’t it?
Longer than a month ago, I have asked a professional team for a quotation and delivery time for a product I need and I am still waiting for it. When I first asked: “Hey, did you have a chance to have a look at my quotation?” the answer was “I’ll reply to you on Sunday, don’t worry, I always work over the weekend, because my job is my passion”. Of course I got no reply on Sunday, not even the following week. Then I asked again, and again, and the answer was: “I’ll come back to you tomorrow” or similar, followed by a wide range of excuses (“your email must have gone lost because we have just changed our system”, “I was ill yesterday, I’ll reply to you asap”, etc.) which is not pleasurable at all and makes me think that MAYBE these people should show they actually LOVE their job and are not just telling tales…
Or, let’s put it like this: they love their job, perhaps, but their time scheduling is a bit lacking.
Let’s also add that they should improve their customer relationship skills.
Putting myself in their shoes, I had to think about how I behave with my clients, as I am not just a customer for many products and services, but also a supplier for translation and interpreting services.
This made me think that I should also improve this customer-relationship thing, because on the other side of the web/phone line/table/whatsoever there is a person that does not know very well what my work implies, how it is carried out and how long it will take for me to deliver a product or service, and it is extremely important to make them understand, be sort of involved in the product/service development process. Of course I love my job too, but clients are part and parcel of it, so they must be regarded as “lords” in terms of care and respect, in terms of communication and exchange of information. Ça va sans dire, they also have to learn to respect my work, to understand it costs me time and effort, but in order to get respect and respect others I need quality communication with them.
Example: late with the delivery? inform the client in advance, try to explain why and what this will imply. Honestly. Or, even better, when you send your quotation, try to give as many details as possible in terms of timing and project development, so that on the other side of the web the client will understand. With no bad surprises.
Meet clients, talk to them. Invest in time for them. Face-to-face communication is far better than written communication in many cases, as it helps avoid misunderstanding. You talk, you learn. You listen, you learn.
So the question is: why is it so fashionable to say “I love my job?”.
Maybe because the best things are done with love, sure. But it is also necessary to pay attention, listen, explain, involve. Love is not just a statement, love is facts, actions.
“I love my job” is an over-exploited statement, which should be used in the right context and not randomly…if you love your job, you have to love your clients as well! Practice what you preach 🙂
I am not saying I do this perfectly, it was just some food for thought…to improve day by day!